Right of Withdrawal

Right of withdrawal for consumers
Consumers have a legal right of withdrawal. A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity.

Immediately arrange: Return or cancel

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us:

Organifer – Wilpe B.V.
Koningsspil 6b
7773NK Hardenberg (The Netherlands)

by means of a clear declaration (e.g., a letter sent by post or email) of your decision to withdraw from this contract. You may use the model withdrawal form provided, but it is not required. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Immediately arrange: Return or cancel

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods that can be shipped by parcel. You will also have to bear the cost of returning goods that cannot be shipped by parcel. The costs are estimated at a maximum of approximately €75.00.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion and premature termination of the right of withdrawal
The right of withdrawal does not apply to contracts

  • for the delivery of goods that are not prefabricated and for the manufacture of which an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
  • for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
  • for the delivery of newspapers, periodicals, or magazines with the exception of subscription contracts;
  • for the provision of services in the areas of accommodation for purposes other than residential purposes, transportation of goods, vehicle rental, food, and beverage delivery, and the provision of other services related to leisure activities, if the contract provides for a specific date or period of performance.

The right of withdrawal expires prematurely in contracts

  • for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
  • for the delivery of goods if, due to their nature, they have been inseparably mixed with other goods after delivery;

Model withdrawal form

(If you want to withdraw from the contract, please fill in this form and send it back.)

— To Organifer – Wilpe B.V., Customer Service, Koningsspil 6b, 7773NK Hardenberg (Netherlands), [email protected].

— I/we () hereby revoke the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ()

— Ordered on () / received on ()

— Name of the consumer(s)

— Address of the consumer(s)

— Signature of the consumer(s) (only for notification on paper)

— Date

(*) Please cross out what does not apply.

Return address::
Koningsspil 6b
7773NK Hardenberg
The Netherlands

Shipping costs::

If you exercise your statutory right of withdrawal, we will reimburse you for the cost of sending the goods from us to you. If the shipment of the ordered goods from us to you is free of charge for you due to the order value of your order, and you only exercise your right of withdrawal for a part of the ordered goods so that the part of the goods remaining with you does not reach the amount of free shipping, you will have to bear the shipping costs to the extent that they would have been incurred if you had only ordered the goods remaining with you.

Return shipping costs:

In the case of exercising the right of withdrawal, you bear the direct costs of returning goods that can be shipped by parcel. You also bear the costs of returning non-parcel-shippable goods. The costs are estimated at a maximum of approximately €75.00.