Warranty and Guarantee
We have taken great care in assembling your order flawlessly and packaging it carefully. If, despite our efforts, something is not right, we apologise for any inconvenience. In this case, you, as a customer, naturally have statutory warranty rights.
Statutory warranty claims primarily apply when your item has a defect. Please send an email to [email protected]. Depending on the type of defect, we may ask you to send us photos for an evaluation or request that you return the item.
In addition to statutory warranty rights, some manufacturers offer so-called manufacturer guarantees for numerous items, which are subject to the respective guarantee conditions. These guarantees exist in addition to and independently of your statutory rights and do not restrict them.
You can assert these guarantee claims independently of statutory warranty claims.