Manage Your order

Would you like to modify your order? Below you will find clear information about what is possible and how we can assist you.

Please note that changes depend on whether your order has already been shipped.

1. Order Amendment

Before requesting changes, please review the information below carefully.

Adding Items to Your Order
If your order has not yet been shipped, you have two options:
- Place an additional order: This is recommended if your order has already been dispatched.
- Cancel your current order and place a new order with the correct products.

Once your order has been handed over to the carrier, adding items is no longer possible.

Removing Items from Your Order
If your order has not yet been shipped, you may cancel specific item(s).
- You will receive a refund for the product value.
- Shipping costs will also be refunded, provided that shipping was not free.

If your order has already been shipped, cancellation is unfortunately no longer possible.

2. Changing Address or Recipient Details

Changes to your order details may involve either the recipient's name or the delivery address.

Changing the Recipient
Changing the recipient name is usually straightforward.

Whether your order is still being prepared or has already been shipped, we can forward the updated information to the transport service.

Changing the Delivery Address
If your order has not yet been shipped, we can usually adjust the delivery address without issue.

If your order has already been shipped, we will forward your request to the transport service. The carrier will decide whether the address can be changed.

Please note:
- Address changes are generally accepted only if they do not result in additional transport costs.
- If the carrier refuses the change, you may cancel the order (if still possible) and place a new one with the correct address.
- If the carrier cannot deliver the parcel, you will receive further instructions via email, SMS, and/or through your Track & Trace information.