Frequently Asked Questions
Orders & Shipping
How do I place an order?
How do I place an order?
Placing an order with Organifer is simple. Browse our website, select your desired product, choose the quantity, and click “Add to cart.” Once you are ready, proceed to checkout where you can enter your shipping details and select your preferred payment method. After completing payment, you will receive an order confirmation by email.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
If you wish to change or cancel your order, please contact our customer service team as soon as possible. Orders are processed quickly to ensure fast delivery, so changes may only be possible if the order has not yet been shipped. Once dispatched, modifications are no longer possible, but we will gladly assist you with return options.
How can I request a bulk order?
How can I request a bulk order?
For bulk purchases of fertilisers, grass seed, flower bulbs, or other Organifer products, please contact us directly via email or our contact form. Include the product name, quantity required, and delivery location. Our team will provide a tailored quote, including possible volume discounts and shipping arrangements.
What are your shipping options?
What are your shipping options?
At Organifer, we provide free shipping on all products. Your order is delivered via trusted and well-known courier services to ensure safe, reliable and professional handling from our warehouse to your doorstep.
Most standard orders are shipped in secure boxes and typically arrive within the usual delivery timeframe for your region. Larger or heavier items, such as multiple fertiliser bags or bulk quantities, may be shipped on a pallet. Please note that pallet deliveries can take slightly longer than standard parcel deliveries due to specialised transport and scheduling requirements.
How long does delivery take?
How long does delivery take?
Delivery times depend on your country and region, as well as the type of shipment. Orders received before 13:00 (1:00 PM) are processed and shipped the same day whenever possible. Orders placed after this time will be processed the next working day.
Standard parcel deliveries are usually delivered within the typical timeframe for your region. Larger pallet shipments may require additional transit time due to specialised transport and scheduling. Once your order has been dispatched, you will receive a confirmation email with tracking details so you can follow your delivery.
How can I track my order?
How can I track my order?
After your order has been shipped, you will receive an email containing a tracking link. This allows you to monitor your shipment in real time and see the estimated delivery date.
What does my order status mean?
What does my order status mean?
You may see different order statuses in your account or confirmation emails:
• Pending – Your order has been received but payment is still being processed.
• Confirmed – Your payment has been received and your order is being prepared.
• Shipped – Your order has left our warehouse and is on its way.
• Delivered – Your order has been successfully delivered.
• Cancelled – Your order has been cancelled.
If you have questions about your order status, our customer support team will be happy to assist you.
I did not receive an order confirmation. What should I do?
I did not receive an order confirmation. What should I do?
Please check your spam or junk folder first. If you still cannot find the confirmation email, contact our customer service team and provide your full name and order details so we can assist you.
What should I do if my package arrives damaged?
What should I do if my package arrives damaged?
If your order arrives damaged, please contact us immediately and include clear photos of the packaging and product. We will review the issue and provide a suitable solution as quickly as possible.
Do you ship internationally?
Do you ship internationally?
At the moment, Organifer ships exclusively within the European Union. Delivery availability and transit times depend on your specific country and region within the EU.
Our products are available for purchase online only through our official webshop. We currently do not work with physical distributors or retail stores. This allows us to maintain consistent product quality, clear communication and direct service for all our customers.
Payments & Returns
What payment methods do you accept?
What payment methods do you accept?
Organifer offers several secure online payment methods to ensure a smooth checkout experience. Available payment options may include credit card, debit card, PayPal and other locally supported payment providers. The exact methods available for your country are displayed during checkout.
All payments are processed through secure and encrypted systems to protect your personal and financial information.
Why is a payment method not available at checkout?
Why is a payment method not available at checkout?
Available payment methods may vary depending on the delivery country, order value or customer profile. The payment options shown at checkout are automatically adjusted based on these factors.
Why did my payment fail?
Why did my payment fail?
A payment may fail for several reasons, such as insufficient funds, incorrect card details, an expired payment card, or additional security checks performed by your bank or payment provider.
We recommend carefully reviewing your payment information and trying again. You may also choose an alternative payment method if available. If the issue continues, please contact your bank or payment provider for further clarification.
Of course, you are also welcome to contact our customer support team. We are happy to assist you and help ensure your order can be completed successfully.
Is online payment secure?
Is online payment secure?
Yes. All online payments are processed through secure and encrypted payment systems to ensure safe transactions and data protection.
Returns & Right of Withdrawal
Returns & Right of Withdrawal
As a customer within the European Union, you have the right to return your order within 14 days of purchase.
Products may be returned provided they are in good condition. This means the product must be unopened, unused and in its original packaging. The original shipping box must also be in good condition to ensure the product arrives back safely.
If you wish to return your order, please contact our customer service team first so we can provide clear return instructions. Return shipping costs must be covered by the customer.
Once we have successfully received and inspected the returned package, we will refund the full order amount. We strongly recommend that you ship the return with a tracking code, so both you and our team can monitor the return process and ensure safe delivery.
When will a refund be processed?
When will a refund be processed?
Refunds are processed within 14 days after withdrawal confirmation and receipt of returned goods (or proof of return). The refund will be made using the original payment method unless agreed otherwise.
What should be included when returning a product?
What should be included when returning a product?
Returned goods should be:
-Properly packaged
-Complete (including accessories if applicable)
-Accompanied by the order number
This ensures fast processing and reimbursement.
Can products be exchanged instead of refunded?
Can products be exchanged instead of refunded?
Direct exchanges are not processed. If a different product is required, the original item should be returned in accordance with the withdrawal policy, and a new order can be placed separately.
Instructions & Usage
Product Instructions & Usage
Product Instructions & Usage
All Organifer products include clear usage instructions on the packaging. Additional application guidance and practical tips can also be found on the product page on our website.
If you are unsure about the correct application method or dosage, we strongly recommend contacting us before using the product. Proper use is essential to achieve the best results for your lawn, plants or crops. Our team is happy to provide guidance tailored to your specific situation, such as soil type, crop selection or garden size, so you can apply the right amount at the right time for optimal performance.
How often should fertiliser be applied?
How often should fertiliser be applied?
Application frequency depends on the product and crop type. General guidelines are provided on the product packaging and product pages. Always follow the recommended dosage to ensure optimal results.
Are Organifer products safe for pets and children?
Are Organifer products safe for pets and children?
Organifer focuses on high-quality formulations and responsible production standards. After proper application according to instructions, treated areas are generally safe once the product has been absorbed into the soil. For granular products, watering after application is recommended.
Can products be used in organic farming?
Can products be used in organic farming?
Many products are based on natural raw materials and are suitable for sustainable cultivation. Specific certifications and application guidelines can be found on the product label or description.
What is the shelf life of your products?
What is the shelf life of your products?
When stored in a cool, dry place and sealed properly, most products maintain their quality for an extended period. Exact storage instructions are provided on the packaging.
Can products be combined?
Can products be combined?
Some products can be combined for enhanced results, while others should be applied separately. For specific combinations, professional advice can be requested via customer service.
Sustainability & Quality
Where are Organifer products produced?
Where are Organifer products produced?
Organifer works with carefully selected German and Dutch raw materials within a controlled supply chain to ensure consistent premium quality.
How does Organifer contribute to sustainability?
How does Organifer contribute to sustainability?
By focusing on soil health, nutrient efficiency and responsible sourcing, Organifer supports long-term soil vitality and environmentally responsible cultivation practices.
Are raw materials traceable?
Are raw materials traceable?
Yes. Organifer operates with controlled sourcing and quality checks to ensure traceability and consistency.
Wholesale & Business
How can a wholesale account be requested?
How can a wholesale account be requested?
Professional customers such as landscapers, retailers and agricultural businesses can apply for a wholesale account via the dedicated wholesale registration form.
Are volume discounts available?
Are volume discounts available?
For larger quantities and recurring orders, tailored pricing options may be available upon request.
